Privacy Policy & Billing Policy

Effective Date: Jan 2025 At AcquiraCloud, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (acquiracloud.com) and use our Services. By using our Services, you agree to the practices described in this Privacy Policy. 1. Information We Collect We may collect the following types of information: Personal Information: Name, email address, phone number, company name, billing address, and payment details. Usage Data: Information about how you interact with our website and Services (e.g., IP address, browser type, pages visited, time spent). Lead Data: Information you provide or upload when using our lead generation services, including prospect lists and CRM data. 2. How We Use Your Information We use the information we collect to: Deliver and manage our Services; Process payments and send invoices; Communicate with you about your account or service updates; Improve our Services and user experience; Comply with legal obligations. We do not sell, rent, or trade your personal information to third parties. 3. How We Share Your Information We may share your information with: Service Providers: Third-party vendors who help us operate the website, process payments, or deliver services (e.g., payment processors, CRM tools). Legal Requirements: If required by law or to protect our rights, property, or safety. Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred. 4. Data Security We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system can be 100% secure. Use of our Services is at your own risk. 5. Data Retention We retain your information only as long as necessary to provide our Services, fulfill legal obligations, or resolve disputes. You may request deletion of your data at any time (subject to our legal requirements). 6. Your Choices and Rights You have the right to: Access the personal information we hold about you; Request corrections to your information; Request deletion of your information; Opt out of marketing communications (unsubscribe links are included in our emails). To exercise any of these rights, please contact us at [email protected]. 7. Cookies We use cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and deliver personalized content. You can control cookie settings through your browser preferences. 8. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third parties. 9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to our website. Your continued use of our Services indicates acceptance of the updated policy. 10. Contact Us For any questions about this Privacy Policy, please contact us at: 📧 [email protected] This Billing Policy is hereby incorporated into the AcquiraCloud ("AcquiraCloud.com") Terms of Service (https://acquiracloud.com/terms/) and outlines the billing terms and conditions that govern your access and use of AcquiraCloud’s services ("the Services"). In the event of any conflict between the Terms of Service and this Billing Policy, the Terms of Service shall take precedence and control. General Upon signing and returning your Statement of Work (SOW), the Services will commence, and all corresponding payments outlined in the SOW shall become due. Payments are to be made every 30 days throughout the agreed term period. All prices are listed and payable in U.S. Dollars (USD). All payments are non-refundable as specified in the deliverables section of the SOW. Payment Methods All payments must be made using a valid credit or debit card issued by American Express, MasterCard, Discover, or Visa, which must be kept on file with your AcquiraCloud account ("Payment Method"). We do not accept checks, cash, or electronic funds transfers. You are responsible for keeping your Payment Method and contact information up to date via AcquiraCloud’s Billing Portal ([insert billing portal link]). By providing your Payment Method, you confirm that you are an authorized user of the card. Billing Cycle Each client will be billed a monthly platform fee in addition to a charge for leads generated during that billing cycle. Charges are processed on the last business day of each month. If a payment attempt fails, a 15-day grace period will be provided to resolve the issue. Failure to correct the issue within this period may result in suspension or termination of your account. AcquiraCloud also reserves the right to charge the card on file in advance if necessary. Cancellation Policy Clients wishing to cancel must communicate their request via call or email to their assigned Account Manager. AcquiraCloud operates on a month-to-month basis. Cancellation does not waive any outstanding fees or obligations owed. Leads submitted for the current billing period will be billed upon cancellation. Account Pause Clients may request to pause their account. A $150/month account hold fee will apply to maintain account continuity during the pause. Billing Disputes To dispute a charge, clients must notify AcquiraCloud in writing at [email protected] or submit a request through their assigned Account Manager within 30 days of the disputed charge. Clients agree not to initiate a chargeback with their bank or credit card company during this 30-day resolution period. If a chargeback is filed before AcquiraCloud has had the opportunity to address the dispute, AcquiraCloud reserves the right to pursue collection of any rendered services and may involve third-party collection agencies or legal action as necessary. Questions about billing? Contact our Billing Team at [email protected].